It’s always nice when you use a service and actually have a good customer service experience. Perhaps this is because it’s a rarity in these days where the customer seems to be more of an interruption to business than what they really are - which is the asset.

Most often, when you visit a car wash, you’re left holding your breath until the car comes out so that you can assess the damage that may be being done to your trusty automobile. After all, besides a home, this is usually the biggest purchase that people will make in their lives. Taking care of it is a tedious expense, but a necessary one if you want your vehicle to uphold its value.

The usual result of the car coming out the other side of its bath is usually more than what you sent it in for. More than a shine, it seems like it’s been in a fight somewhere along the way and come out with something more like a shiner. Dents, scratches, scrapes, and just overall dulling of the paint is not unusual, which leaves the customer wondering why they thought this time would be any different at all. Worse yet, the workers, the guys who are actually supposed to be doing the job and helping you protect your car, are most often less than gentle with your major asset and not the kindest people at that.

However, recently I’ve had a good experience with a car care service in Westminster, CO that left me leaving the place with a smile on my face rather than a frown and nervous departure, where I wonder what damage I’m going to find when I get home.

The service that we had performed on our vehicles was a complete exterior and interior detail on a Cadillac Escalade and a Mercedes C320. Now naturally these are the types of cars that we take great pride in owning and are truly grateful for being able to own, therefore we like to take great care of them. Well, the employees at The Wave Car Care Center did exactly that, making the vehicles come out seeming as if we had just brought them off of the showroom floor.

When you get a full exterior and interior detail at The Wave, what you’re doing basically is spoiling your car; and by spoiling I don’t mean “ruining” I mean spoiling like you would your child. The Wave goes through and cleans every little nook and cranny, and gets into places that I didn’t even know existed on a vehicle. Here’s a bit of what they do: Complete shampoo, clean and scrub all the vinyl & rubber, actually Q-tip clean the vents, clean the headliner, give you an interior condition, make the interior windows shiny and spotless, and clean door jams where dirt and grime are nearly always present. It was amazing but that’s just the interior.

On the exterior they buff-n-wax, give your exterior a conditioning, clean your wheels and hubcaps, and black out the wheel wells. Basically they do all the stuff that I wouldn’t want to, or probably attempt to do on my own at home. But that’s actually a good thing, because surprisingly according to a study at the University of Texas on car washing - washing your vehicle at home does more damage to your car than washing at a car wash, and especially one as unique as The Wave Car Care Center.

Here’s why.

The Wave uses what’s called a “Touchless” cleaning system, which basically means that nothing touches your vehicle while going through the wash. Even your antenna and mirrors are completely safe. In fact, The Wave also uses a state of the art computer system that controls every single aspect of the process, which for you means that your car is going to come out with a consistent and thorough wash.

Now, the worst way to wash your vehicle is at home with one of those car washing brushes - the type that hooks on to the end of your hose which you buy at the large home department stores. Using this kind of brush - accompanied by your low water pressure hose that you have at home - does more damage to your car than anything. Actually, the very fact that you’re using a low pressure hose at all does extreme damage to your vehicle.

There’s really little better in this world than having a nice clean car. Nothing gives you more of a lift in spirit faster and nothing can be more of a downer, and more depressing than a dingy dirty car that you have to spend countless hours a week in.

If you want your car to look brand new, and not have to worry one bit about the safety of your car, or the customer service that you’re going to receive, then you truly cannot go wrong by using The Wave Car Care Service at 9195 Wadsworth Parkway in Westminster Colorado.

Bruce Hunter is the CEO of CORE Magazine in Denver Colorado. Visit our Denver City Guide now to get free access to information on everything Denver.

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